VETERINARY PATIENT CARE TEAM
Educational Requirements for Veterinary Patient Care Team (VPCs)
- High school diploma or equivalent
- Certified Veterinary Assistant (preferred)
Physical Requirements and Work Environment:
- Professional, positive attitude (Spread the Joy!)
- Good attendance
- Works well with our Team and takes initiative when appropriate
- Facilitate good working relationships through teamwork and collaboration between departments
- Has a desire to become an integral part of the AHS family
- Helps maintain a smooth flow in exam rooms
- A good work ethic - honesty, integrity, accountability
- No fear of hard work
- Physically and mentally able to handle a busy schedule with grace
- Able to stoop, bend, lift and carry animals weighing up to 50 pounds
- Ensure a safe work environment by following all safety guidelines and modeling safe work practices
- Takes immediate action with management to address any safety concerns that could put a staff member, volunteer, client or animal in danger
- And, of course, love and care for our furry patients!
Client Experience:
- Driven to go over and above for our client experience while actively promoting our core values (excellent customer service)
- Friendly customer service
- Greet owners and pets by name
- Great communication skills with clients
Knowledge, Skills and Abilities:
- Veterinary experience (preferred)
- Familiarity with Avimark Practice management software (preferred)
- Compassionate, detail-oriented
- Fear Free certified or is familiar with Fear Free techniques
- Understands patients’ body language
- Experience with humane animal handling and minimal restraint techniques of healthy, ill and feral patients
- Timely, accurate date entry and record keeping
- Motivated
- Able to multitask
- Follows instructions/directions accurately and expediently
- Works with a sense of urgency
- Understanding of standard veterinary terminology, procedures and animal health issues
- Ability to understand and communicate basic medical information with colleagues and clients - both verbal and written communication
- Self-motivated and able to initiate and complete tasks
- Positive, motivational approach to a team-oriented environment
- Pays attention to detail in all tasks performed
- Provides assistance as necessary or requested for RVTs and veterinarians
- Knowledge of products/medications carried and their proper use
Quality Patient Care:
- Adhere to veterinary care protocols for patients including medical, behavioral and general care protocols for the health and wellbeing of the patients
- Know the basics of patient triage
- Assist in monitoring hospitalized patient’s status and notify RVT or veterinarian if symptoms warrant attention
- Perform basic diagnostic tests such as, but not limited to, fecal floatation, heartworm tests, FeLV/FIV test, etc.
- Assist RVTs in preparing patients for surgery
- Assist RVTs and veterinarians in surgery if required
- Help obtain blood samples and fecal samples as ordered by veterinary staff
- Clean and pack surgical instruments
- Operate autoclave
- Basic nursing care as directed by RVT or veterinarian
- Assist with diagnostic imaging
- Equipment maintenance and operation
- Comply with all laws pertaining to controlled substances
- Assist RVTs and doctors in monitoring ICU and hospitalized patients
- Accurate filling of prescriptions
- Medical record-keeping
- Exceptional patient care for pets in exam rooms and hospitalized pets
- Keeping exam rooms, treatment areas, surgery, dental and hospital kennel stocked, clean and tidy
- Filling out supply requisites in a timely manner
- Assist RVTs and veterinarians as and when necessary
Client Experience
- Great client communication
- Admit and release patients from hospital in a responsive, courteous and tactful manner
- Provide quality customer service to clients while actively promoting our core values
- Providing quality care for each client and patient to have a wonderful experience.
- Facilitate good working relationships through teamwork and collaboration between departments
Schedule:
- 10-hour shift
- 8-hour shift
- Weekend availability